ነጋ
Ethiopia's trusted marketplace

Community Guidelines

Our marketplace works because our community trusts each other.

Effective date: July 1, 2026

1. What You Can Sell ✅

  • Goods: new and used physical items — electronics, clothing, furniture, vehicles, tools, and books
  • Services: professional and personal services — photography, cleaning, tutoring, delivery, repair, and design
  • Produce: fresh farm products — teff, coffee, vegetables, fruits, dairy, and livestock (live or processed)
  • Property: rental and sale listings — apartments, houses, land, and offices
  • Jobs: employment opportunities — full-time, part-time, and contract
  • አብሮ Deals: group buying deals (ቅርጫ and ሸመታ) — holiday meat, bulk produce, and community orders

2. Prohibited Items ❌

The following are strictly prohibited:

  • Weapons & dangerous items: firearms, ammunition, explosives, knives intended as weapons, and any item designed to harm people
  • Drugs & controlled substances: illegal drugs of any kind, prescription medication without a valid prescription, and any controlled substance
  • Counterfeit & stolen goods: fake branded products, stolen property, pirated software or media, and items with removed serial numbers
  • Adult content: sexually explicit material and adult services of any kind
  • Financial fraud: pyramid schemes, investment scams, fake currency or documents, and unauthorized financial services
  • Animals: endangered species, illegally obtained animals, and animal parts from protected species
  • Hazardous materials: toxic chemicals and flammable materials without proper licensing
  • Personal information: private data of other people, and hacked accounts or credentials

3. Seller Responsibilities

As a seller on Nega you agree to:

  • ✅ Accurate listings: describe items honestly, use photos that show the actual item, and disclose any defects or damage
  • ✅ Fair pricing: price fairly and consistently, and honor agreed prices
  • ✅ Timely delivery: deliver items as described, communicate delays promptly, and provide tracking when shipping
  • ✅ Responsive communication: reply to buyer messages within 24 hours, and stay professional and respectful
  • ✅ Identity verification: complete verification for higher trust and selling limits

4. Buyer Responsibilities

As a buyer on Nega you agree to:

  • ✅ Honest transactions: only purchase items you intend to buy, and pay promptly when committing to buy
  • ✅ Fair reviews: leave honest and fair reviews, and do not manipulate ratings
  • ✅ Confirm delivery honestly: only confirm delivery when you have actually received the item, and do not withhold confirmation as leverage
  • ✅ Respectful communication: be professional with sellers — no harassment or threats

5. How to Report

If you see a violation:

  • In the app: open the listing → tap "🚩 Report" → select the violation type → add a description → submit
  • Via email: email support@nega-marketplace.com and include the listing link and details

We review all reports within 24 hours.

6. Consequences

Violations result in:

  • First violation: a warning and listing removal
  • Repeated violations: temporary account suspension
  • Serious violations: permanent ban, and reporting to authorities where legally required

7. Payment Protection

Nega protects every transaction:

  • The buyer pays into secure holding
  • Funds are released only after delivery confirmation
  • Dispute resolution is available for 72 hours after delivery
  • Full refund if the item is not received
  • Admin review for all disputes