How Nega collects, uses, and protects your information.
1. What data we collect
- Identity: your name, email address, and phone number
- Listings: photos, descriptions, prices, and details you post
- Location: your subcity only (we do not collect precise home addresses)
- Transactions: your purchase, sale, and payment history on Nega
- Device information: app version, device type, and push notification tokens
2. How we use your data
- Facilitate marketplace transactions between buyers and sellers
- Verify seller identity to keep the marketplace safe
- Process payments securely via Chapa
- Send you notifications via AfroMessage (SMS) and in-app alerts
- Improve and secure the platform, and prevent fraud
3. Data sharing
We share the minimum data necessary with trusted service providers:
- Chapa — payment processing
- AfroMessage — SMS notifications and OTP delivery
- Keycloak — secure authentication
We do NOT sell your personal data to anyone.
4. Data retention
- Account data: retained until you delete your account
- Transaction records: retained for 7 years (legal/tax requirement)
- Deleted listings: retained for 30 days, then permanently removed
5. Your rights
You have the right to:
- Access the personal data we hold about you
- Delete your account and associated personal data
- Export a copy of your data
- Opt out of marketing communications at any time
To exercise any of these rights, contact privacy@nega-marketplace.com.
7. Ethiopian law compliance
Nega operates under and complies with the applicable data protection
and consumer protection laws of the Federal Democratic Republic of Ethiopia.
8. Your Rights Under GDPR
If you are in the European Union or the United Kingdom, Nega
processes your personal data in line with the General Data Protection
Regulation (GDPR), and you have the following rights:
- Right to Access: request a copy of the personal
data we hold about you.
- Right to Erasure: delete your account and all
personal data at any time via Settings → Delete Account
in the Nega app.
- Right to Portability: request your data in a
portable format by emailing
privacy@nega-marketplace.com.
- Right to Rectification: update your information in
the app or by contacting support.
- Data Location: your data is stored on servers in
Helsinki, Finland (EU), operated by Hetzner Online GmbH.
You also have the right to lodge a complaint with your local
supervisory authority. To exercise any of these rights, contact
privacy@nega-marketplace.com.